Behavioral Health Hotline Provider Training
Course Description:
This curriculum will provide information and instructions for individuals who are working with persons in a behavioral health crisis situation. The curriculum was developed for crisis hotline workers but is applicable to any individual who may be in a situation of receiving a call from someone in a crisis.
Learning Objectives:
- New crisis line staff understand levels of crises and can effectively manage callers in crisis
- New crisis line staff will be able to link callers to appropriate levels of care
- Crisis line supervisors will be able to effectively manage the development of new crisis line staff
Continued Education:
- RN/LPN Contact CE: 1.5
- Counselor CPEs: 1.5
- Social Work CPEs: 1.5
- Psychologists MCEs: 1.5
- Chemical Dependency CEs: 1.5 (TR1 & PR1)
Training Material
- General Course Guidelines
- Course Recertification Guidelines
- PLEASE READ - FIXES FOR STUCK COURSES
- Course Instructors
- Module 1: Intro and Defining Crisis and Crisis Line Skills
- Module 1: Test
- Module 2A: Safety Assessment Basics
- Module 2A: Test
- Module 2B: Safety Assessment Basics
- Module 2B: Test
- Module 3A: Call Documentation
- Module 3A: Test
- Module 3B: Call Logistics
- Module 3B: Test
- Module 4: Call Documentation and Logistics
- Module 4: Test
- Module 5: Supervisor Training for Mentoring New Staff
- Module 5: Test
- Module 6: Parting Words
- Survey
